Major Incident Manager

A major incident manager (MIM) is the individual at the heart of planning for and responding to serious IT and business continuity threats to an organisation. From the creation of incident documentation to the management of service restoration, a major incident manager takes control of your remediation action plan and coordinates your organisation’s response. 

In uncertain times, a major incident manager also works with in-house teams across a business to ensure that disaster recovery plans and business continuity plans are kept up to date with changing business processes.

If your business has identified the need for a MIM within your team, you’ll know that any new recruit requires strong problem solving and analysis skills, has a clear background in incident management, has outstanding communication skills and the ability to work closely with senior and junior members of an organisation or department.

The problem:

Industry professionals with these skills are hard to come by and, just as importantly, they can command a significant salary . . . one your organisation may not be able to afford.

In the event of a serious organisational or IT incident, having an experienced and competent team member on hand to lead on response and mitigation work is crucial. But for many businesses, having this team member on the payroll full time may feel like a costly solution. 

At SRM our highly qualified consultants can act as your cyber incident response managers. By retaining the services of our team, you will have access to industry-leading expertise without the overheads associated with a permanent member of staff.

No matter which sector or industry, your business needs to be able to respond swiftly to an incident – in order to prevent it from becoming a crisis. Ready to find out more about how we can support you?

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• Managing significant incidents through from initial notification to service restoration
• Maintaining regular communication with internal team members and external stakeholders
• Creating a clear strategy and response plan for issue remediation
• Identifying and managing the implementation of support processes and incident response procedures

Embed an SRM consultant as your Major Incident Manager and you will immediately have years of experience and incident response expertise on hand. But the benefits of working with SRM don’t stop there. You’ll also have access to the broader SRM team to support any cyber security issues that may arise. Whether it’s penetration testing and vulnerability scanning, forensics services or perhaps even support with ISO 27001 certification, we’re always here to help.

Cyber Incident Expert

Not sure you need an embedded consultant in your team? Would you simply prefer to have an experienced information security professional able to support your organisation’s decision makers whenever necessary? Our consultants can also act as your third-party Cyber Incident Expert to provide expert independent advice, either in planning for incident response or in the high pressure environment of an ongoing compromise.

We understand that even the most seasoned business leaders and company boards may have gaps in their knowledge when it comes to cyber security matters. To help C-suite teams and senior managers navigate the complex world of data protection, information security compliance, incident response and vulnerability testing, we provide ad hoc advice, guidance and support on a range of cyber issues.

Ready to find out more? Get in touch